We're taking orders and delivering as normal, and doing everything we can to protect our customers and staff. Learn more
Caring for your new product
For many products you can extend your warranty and support cover for up to 5 years either at the time of order or within the period of the manufacturer’s warranty. Please contact us for more information to enquire about warranty extensions.
These terms do not affect your statutory rights.
Once you receive your new product you should register it as soon as possible with the manufacturer to activate their warranty. This is really important as they will offer you the best cover and service options.
All new goods we sell to UK and Irish consumers have at least 12 months warranty. If you live in another country the warranty usually has the same terms but you will need to check directly with the manufacturer's local service centre to confirm this.
Most of the purchases you make have lifetime technical support directly with the manufacturer*. As we sell over 15,000 products from more than 450 manufacturers it is not possible for us to provide you with the same level of technical expertise as the manufacturers. To find the contact details of their dedicated helpline, please click here.
If you are unable to contact the manufacturer or if you are unhappy with their service then send us an eMessage and we will do our best to solve your problem.