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Delivery Information

 

When do I need to order by?

Monday – Friday
The cut-off time for next day orders is 9pm. If you are ordering online then select “Next Working Day” during the checkout process.

Fri - Sunday
If you are ordering up to 2pm on Sunday then a Tuesday delivery is possible by requesting “Next Day” delivery.

Saturday Delivery
If you are ordering before 4pm Friday then Saturday Delivery is available (additional charges apply)

In all cases 'Next Day' delivery is subject to cleared funds and stock availability. Next Day Deliveries apply to UK Mainland Addresses only, and are not available for larger items requiring a two-man delivery. Next day delivery is also available to Belfast and Dublin (with a 2pm order cut-off) Orders to all other areas typically take 2-5 working days.

Day Order placed by 'Next Day' Delivery
UK mainland only
(Online) (Phone)
Monday 4pm 4pm Tuesday
Tuesday 4pm 4pm Wednesday
Wednesday 4pm 4pm Thursday
Thursday 4pm 4pm Friday
Friday 4pm 4pm Saturday (requires selection of 'Saturday Delivery' option - additional charges apply)
Saturday Anytime Anytime Tuesday
Sunday Anytime Anytime Tuesday

Next day delivery is available subject to stock availability, cleared funds and customer address verification. Deliveries can take place from 7am till 8pm, and Next Day delivery excludes weekends and bank Holidays. If you have ordered IT equipment and have requested add on services such as a Pre Delivery Inspection, fitting of additional memory or a Recovery DVD, your order will be delayed and Next Day Delivery means that your order will be despatched on a premium delivery service when your configuration has been completed.

Cut-off times for Next Day Delivery (2 man deliveries) are 9pm Monday to Friday, 4pm on Sunday. Next Day Delivery orders placed after the cut-off on Friday will be delivered on Tuesday. Any orders placed before 4pm on Sunday will be delivered on Tuesday. For Saturday Delivery, orders must be placed before 4pm on Friday.

The majority of orders can be tracked online however for some couriers we are unable to offer you tracking details. If this is the case and your delivery has not arrived by 8pm on the due delivery date, please contact us using our eMessage system. Many customers ask us for an update on delivery time – unfortunately we are unable to provide this information and request that you contact the couriers directly if this is needed.

For larger goods we use two-man delivery teams to ensure that your goods arrive safely in one piece. As part of the high quality service our drivers will deliver your new appliance to the room of your choice, unpack it, allow you time to check for any damage before asking you to sign for the goods and then take all the packaging away with them.

NB All items should be inspected upon delivery and damaged goods should be refused. If you notice damage after goods are delivered you must be report this to us within 48 hours of delivery.

Delivery Prices

UK Delivery

Delivery prices are based upon the products you order, delivery destination and service level you require.

Destination Delivery Method Inc Vat
UK Mainland

Delivery within 4 working days (Weekday)

Next Day (specified Weekday)

Next Day AM (Weekday)

£9.97

£14.97

£22.94

Saturday Delivery £19.98
Huddersfield Collection Point Free
Orders under £50 - Within four working days (Weekday) £5.69
TV Delivery (above 40") within two working days (Weekday) £29.97
Northern Ireland
Republic of Ireland

Standard Delivery (3-5 Days to Dublin & Norhtern Ireland, 5-7 Days to the rest of Ireland)

Rapid Delivery (1-2 Days to Dublin & Northern Ireland, 3-4 Days to the rest of Ireland)

£9.95

£14.95

Scottish Highlands
Isle of Man
Channel Islands
2 to 3 Working Days £28.70

European Deliveries

We have entered into an agreement with Parcelforce Worldwide whereby our customers in specified countries in mainland Europe wishing to purchase from us can enter into a contract with Parcelforce Worldwide to have products shipped to those countries.

Delivery costs to non-UK destinations are calculated on an order by order basis and is dependent on the delivery destination and value of the goods ordered. The delivery cost will be advised at the time of placing your order online.

The cost of delivery is shown below:

Destination Delivery Method Inc Vat
Republic of Ireland 1 to 3 Working Days £17.20
Cyprus (1 Package upto 10Kg) 5 to 7 Working Days £49.97
Malta (1 Package upto 10Kg) 5 to 6 Working Days £49.97
Belgium
Luxembourg
Netherlands
(1 Package upto 10Kg) 3 to 4 Working Days £24.97
Germany
Denmark
France
(1 Package upto 10Kg) 4 to 5 Working Days £29.97
Portugal
Italy
Spain
(1 Package upto 10Kg) 5 to 6 Working Days £29.97
Austria
Sweden
(1 Package upto 10Kg) 5 to 6 Working Days £39.97

NB: Please remember for European deliveries to arrange your own insurance against loss or damage.

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