Recovery DVD for this Laptop. on Servers Direct

Question from Leon: Asked on 16/02/2013 Doesn't the Asus U36SG already come with a recovery disk in the box?

Answer from paul: Answered on 16/02/2013

No, it doesn't Leon.

Question from Iain: Asked on 08/08/2012 Hi.
Is this disk essentially the Windows operating system installation disk? Or is it a recovery disk that theoretically anyone can make.

Many thanks.

Answer from paul: Answered on 08/08/2012

It's a recovery disk can can only be bought with the laptop.

Question from maz: Asked on 27/04/2012 I am thinking about purchasing the Samsung RF711-S07UK - will this laptop come with a restore disc or will I need to purchase one? Or will it be possible for me to create on myself when I get the laptop?

Answer from paul: Answered on 28/04/2012

Recovery disks no longer come with computers so it's advisable to buy one as they are £55.00 to buy from the manufacturer.

Question from rbb: Asked on 29/03/2012 This was automatically added to my basket. However, the netbook I am looking at has no optical drive so how does this work.

Answer from paul: Answered on 30/03/2012

A optical drive is required they can be purchased on our site.

Question from sdan8: Asked on 26/12/2011 Will this restore the operating system or will you have to install a new OS after use?

Answer from paul: Answered on 27/12/2011

We can only supply recovery disks at the time of the sales as we make them from your laptop.

You will be able to get the recovery disk from the manufacturer so you need to contact them. It recovers the computer from a hidden partition on the hard drive.

Question from MarkyK: Asked on 29/09/2011 If I purchase a laptop product from yourselves including the recovery disc, Can I download all my files from my old laptop and re-install onto the new product using this disc?

Answer from Paul: Answered on 30/09/2011

No. This disk restores the computer to the factory settings only.

Question from gary: Asked on 22/07/2011 will this disc restore my advent5431

Answer from vicki: Answered on 24/07/2011

We do not have recovery DVD's available for the Advent Range.

Question from Vipin: Asked on 21/07/2011 This recovery disk will work on Sony Model VPCF12M0E/B ?

Answer from Mike: Answered on 25/07/2011

We can only supply Recovery DVD's at the time of purchase as we have to make them from that specific machine.

Question from Ellen: Asked on 26/04/2011 Where can i get a recover disc for acer aspire 3690

Answer from Ross: Answered on 26/04/2011

You would need to contact Acer on 0871 7601000. They can supply you with the recovery disc that you require.

Question from Joanne: Asked on 26/04/2011 Hi will this recov ery disc reset my acer aspire back to factory settings?

Answer from Ross: Answered on 26/04/2011

It will do , however as this is an additional service that we offer our customers when purchasing their laptop through ourselves we cannot sell them on their own. You need to contact Acer on 0871 7601000.

Question from Ray: Asked on 26/04/2011 Does this disk reinstall the laptop back to its original factory settings for Aspire 5720 including the vista operating system

Answer from Ross: Answered on 26/04/2011

It does however this can only be purchased at the same time as the laptop as this is how the recovery disc is created. For obtaining the recovery disc on it's own you would have to contact Acer on 0871 7601000.

Question from jose: Asked on 26/04/2011 will this restore my Acer 5542 laptop back to its original factory settings?

Answer from Ross: Answered on 26/04/2011

It will, however this has to be purchased alongside a laptop to be created as we do not sell the recovery discs on their own. You would need to speak to Acer on 0871 7601000 to obtain this disc.

Question from rose: Asked on 25/04/2011 If I buy an A-1 refurbished netbook from you, why would I need a recovery disk if the machine hasn't been used? It comes up in the basket automatically.

Answer from paul: Answered on 26/04/2011

New or refurbished computers don't come with a recovery disk.

It detials what a recovery disk is on the site pls see
http://www.laptopsdirect.co.uk/Restore_and_Recovery_Disc_RECOVERYDVD/version.asp

A1 refurbs are boxed like new but may of been used breifly. See below for more information.
http://www.laptopsdirect.co.uk/content/refurbishedlaptops.asp

Question from Chouhan: Asked on 21/04/2011 I have aspire 5630 On reformatting I have lost erecovery mnagement. Can this Restore and Recovery bring my laptop to default settings ?

Answer from Ross: Answered on 28/04/2011

you need to speak to Acer on 0871 7601000 to obtain a recovery disc. This item on our website can only be sold to those purchasing a laptop from our site as an additional service.

Question from Exspextations: Asked on 07/04/2011 I purchased Acer TM4280 recovery media (a Bootable CD and 4 CDs) a couple of years ago for XP professional running on my laptop. My system has now corrupted and I now need to use them but find Disk 1 of 4 is corrupt and won't complete the installation. Acer tells me I need to purchase new disks at GBP 51. While this DVD sells for GBP 15. will this DVD fully restore my Travelmate 4250 to factory default conditions? If so why should I pay GBP 51?

Answer from Ross: Answered on 07/04/2011

Unfortunately we can only sell our recovery discs at time of purchase with the laptop as we need this to create the disc. Acer will charge £51 as they have other means to create the disc which we cannot do.

Question from Dan: Asked on 27/03/2011 Hi
Would this product restore my Acer x3950/Win7/64Bit
Back to factory settings.

Dan

Answer from Ross : Answered on 28/03/2011

would need to obtain your recovery disc from Acer on 0871 7601000 as this can only be sold at the same time when purchasing the laptop.

Question from mary willig: Asked on 24/03/2011 does this work on veriton M464 w 7 ? to reset factory specifications please?.

Answer from Ross: Answered on 25/03/2011

I'm afraid that recovery discs can only be purchased at the same time as the desktop / laptop. You would now need to go to Acer to obtain this disc on 0871 7601000.

Question from Morton: Asked on 23/03/2011 How long it takes (for you) to create a recovery disc?

Answer from Mike: Answered on 24/03/2011

A recovery disc can take up to 24 hours to make.

Question from Charles: Asked on 19/03/2011 Can this recovery disc work for Acer Aspire 5738 Laptop?

Answer from paul: Answered on 20/03/2011

We can only supply recovery disks at the time of the sales as we make them from your laptop.

You will be able to get the recovery disk from the manufacturer so you need to contact them.

Acer can be contacted directly on 0871 760 1000 or via email at euro_mail@acer-euro.com

Question from sue: Asked on 18/03/2011 I have an acer 5735 that I bought a recovery disk from currys when i purchased the laptop. The disk is faulty and they have told me I now need to purchase one from you. Would this be the right disk to buy ?

Answer from Ross: Answered on 21/03/2011

they probably suggested contacting Acer rather than Acer Direct as like currys we are just a retail outlet for Acer goods. You need to contact Acer on 08717601000.

Question from red_2038: Asked on 04/03/2011 Will this disk work on accer aspire 5520g

Answer from georga: Answered on 04/03/2011

You will need to contact our sales team with the serial code on the bottom of your laptop to see if we are able to make a recovery disc.

Question from marco cimardi: Asked on 14/02/2011 this dvd car restore acer aspire 5820TG. If not you have one dvd fore restore ACER ASPIRE 5820TG

Answer from vicki : Answered on 14/02/2011

for official recovery discs contact Acer on 0871 7601000.

Question from phil: Asked on 07/02/2011 i have a 7720g which crashed last year and had to be started completely from scratch.now it is ok but the webcam wont work,the audio centre wont work and the graphics card wont play games.is it possible to order a recovery disk that would set this back to its original operating system and factory settings

Answer from vicki : Answered on 07/02/2011

Recovery discs can be purchased from Acer on 0871 760 1000.

Question from v: Asked on 05/02/2011 i bought my computer less than 2 months ago and it suddenly stopped working. i was told i need to buy a recovery disk. IS THIS ONE THE RIGHT ONE FOR MY LAPTOP? MY LAPTOP MAKE IS: ACER ASPIRE 5736Z.453G32MNRR. model PEW72. will my new computer start working again with this disk?

Answer from vicki: Answered on 06/02/2011

for official recoveryu disks contact Acer on 0871 7601000.

Question from vl: Asked on 05/02/2011 is this recovery disk for ANY acer laptop which was NOT supplied with a recovery disk at the time of purchase? i was told i had to purchase a recovery disk because my laptop stopped working for some strange reason. i was told 50 pound not 15 pound. i was not supplied with a recovery disk when i bought my laptop from the shop. so IS THIS THE RECOVERY DISK I NEED SINCE THIS IS THE ONLY ONE ON YOUR WEBSITE? please help

Answer from vicki: Answered on 07/02/2011

Recovery discs can only be purchased from ourselves at time of purchasing the laptop. You need to purchase the recovery disc now from Acer on 0871 7601000

Question from Fuzzy: Asked on 27/01/2011 As far as i am concerned this should be included in the price of the purchase of a Laptop, YES you can make your own Disks, but i was very disappointed when i purchased my Acer Aspire 5551 Laptop from a catalogue no mention of no windows 7 or back up Disk, or the need to order this on purchase, it SHOULD be include in the price, I am in the process of contacting acer about this, not that i will get any answers, but would ask more people to contact manufactures as this now seems to be the Trend

Answer from vicki: Answered on 27/01/2011

Recovery discs are NOT included in the price of the laptops as this is an optional service provided by the retailer. The recovery discs can be self created as all the drivers are present on the unit. Laptops now also do NOT come with an operating system disc as this is pre installed.

Question from Jacquie: Asked on 24/01/2011 I've had to replace the hard drive in my Sony Vaio PCG-Z600TEK, & I've lost the recovery disc. Will this restore everything including Windows 2000?

Answer from vicki : Answered on 24/01/2011

for recovery discs please contact the manufacturers.

Question from sharon: Asked on 19/01/2011 Will this sort out my acer aspire one SG5?

Answer from vicki: Answered on 20/01/2011

it depends on the fault with the unit. Please refer to Acer on 0871 7601000 for more assistance.

Question from szs: Asked on 18/01/2011 Hi does the disc work with acer aspire 5410?

Answer from vicki: Answered on 20/01/2011

Acer Direct - 0871 7601000

Question from Aman: Asked on 17/01/2011 The recovery disk shown in your site can recover ASPIRE ONE D250-0Bb laptop

Answer from simon: Answered on 17/01/2011

You will need to contact our sales team with the serial code on the bottom of your laptop to see if we are able to make the disk for you.

Question from matt: Asked on 16/01/2011 will this work on an acer aspire 5338? it came with windows vista but i upgraded my OS to windows 7 which i later found out was a fake copy! i want to restore to factory settings, will this do it?

Answer from simon: Answered on 17/01/2011

You will need to contact our sales team with the serial code on the bottom of your laptop to see if we are able to make you a recovery disk.

Question from PL: Asked on 13/01/2011 Does this disk work for a factory restore on a acer aspire 5551 notebook?

Answer from vicki: Answered on 14/01/2011

yes it does.

Question from Briian2K: Asked on 09/01/2011 I have a Acer Aspire 5935G got it off a friend other nite and i was doing a recovery while i was out and the battery went flat and when i tried it again their was an error msg comming up sayin OS failier please reinstall but i cannot do that now as i had 2 format the drive and put the OS back on it to run but i want to restore it to factory default but i do not have eRecovery installed anymore will this work for me to do so?

Answer from vicki: Answered on 10/01/2011

Unfortunately the recovery DVD should be made at the time of purchase however we may be able to make a copy using existing stock.
If you would like to e mail the full model number using our e message service we will be able to advise if a recovery DVD is available for your laptop

Question from Amara: Asked on 05/01/2011 Will this disk if bought at time of purchase of Toshiba Satellite R630-13T be able to restore the laptop to factory settings if it is infected by virus?

Answer from simon: Answered on 05/01/2011

We can only supply recovery disks at the time of the sales as we make them from your laptop.

You will be able to get the recovery disk from the manufacturer so you need to contact them.

Question from HB: Asked on 04/01/2011 FYI my question was " I have ACER ASPIRE 2930z , i am in need of Recovery Disk/s , not able to read the serial number or SNID, behind the laptop, kindly advise. Also let me know they cost, when the cd will be delivered and the process involved. thankyou"

Your Reply
"It would probably be quicker to create the disk yourself. If you have a blank DVD disc go to the Start Menu on your desktop go to Maintenence then Create System Repair Disc. that should then take you through the process of creating the disc."

I have managed to get my serial number - LXARU0X249852064951601, as instructed i went to the Maintance but there I didnt saw the option of Create System Disc, i have never created a System Restore Point, Can you please tell me how to get all the factory settings , how to create a acer recovery disk.

i have tried acer erecovery management tool but its not getting installed. kindly help

Answer from simon: Answered on 05/01/2011

We are not able to make this recovery disc for you, you will need to contact your manufacturer if you are not able to make your own 0870 760 1000.

Question from HB: Asked on 03/01/2011 I have ACER ASPIRE 2930z , i am in need of Recovery Disk/s , not able to read the serial number or SNID, behind the laptop, kindly advise. Also let me know they cost, when the cd will be delivered and the process involved. thankyou

Answer from vicki: Answered on 04/01/2011

It would probably be quicker to create the disk yourself. If you have a blank DVD disc go to the Start Menu on your desktop go to Maintenence then Create System Repair Disc. that should then take you through the process of creating the disc.

Question from deggsy01: Asked on 02/01/2011 Hi, I need to replace the internal HDD on my Acer Aspire 5536 Laptop, (Module Atheros AR5B91) & Vista Home Premium. Is this the restore disc for me?

Answer from simon: Answered on 03/01/2011

You will need to contact our sales team with the serial number on the bottom of your laptop to see if we are able to make you a disc.

Question from mick: Asked on 02/01/2011 im getting a macbook and the last one i got came with its own recovery discs in the box, so why doesnt this one come with them,

Answer from vicki: Answered on 02/01/2011

The manufacturers no longer make recovery DVD, we can make this for you for an additional £15

Question from hibell: Asked on 27/12/2010 hi could you tell me if this disc will work with a acer extensa 5235 plz

Answer from simon: Answered on 28/12/2010

You will need to contact our sales team with the serial code of your laptop to see if we are able to make the disc.

Question from klll: Asked on 17/12/2010 Hi will this recorver my acer aspire m3641????
my computer does not boot up any more???

Answer from simon: Answered on 20/12/2010

You will need to contact our sales team with the serial code on the bottom of your laptop to see if we are able to make a disc for you.

Question from Paul: Asked on 15/12/2010 I need recovery disk for an Aspire One netbbok please. Model is D150 1Bw, serial number is LUS550B0699141D24E1601
Can you supply this?

Answer from simon: Answered on 21/12/2010

We are not able to make this recovery disc, you will need to contact the manufacture.

Question from Paul Stone: Asked on 13/12/2010 Can you supply the recovery disk for an Acer Aspire One Model KAV10 - also shows as D150-1Bw

Answer from SIMON: Answered on 14/12/2010

You will need to contact our sales team with the serial code on the bottom of your laptop.

Question from ellie111: Asked on 11/12/2010 Does this disk work with the acer aspire 5537 on windows 7 home premium?

Answer from simon: Answered on 13/12/2010

You will need to contact our sales team with the serial code on the bottom of your laptop.

Question from Daniel: Asked on 07/12/2010 will this disk allow me to reboot and recover my acer aspire 5536 laptop to its' factory settings?

Answer from simon: Answered on 07/12/2010

You will need to contact our sales team with the serial code on the back of your laptop to see if we are able to make a recovery disc for your model.

Question from Richard s: Asked on 06/12/2010 Does this work on ACER SA90 vista Desktop Mine wont re intstall from alt F10 it trys but fails half way through will i be able to use this and mine never came with any disks

Answer from simon: Answered on 07/12/2010

You will need to contact our sales team with the serial code on the back of your laptop to see if we are able to make a recovery disc for your machine.

Question from Ros: Asked on 03/12/2010 I am about to buy the Packard Bell One Two MD6020UK refurbished desktop (A1/PW.U3502.010) is this the recovery disk I add to my order?

Answer from simon: Answered on 04/12/2010

Yes

Question from jeff j: Asked on 29/11/2010 Does this recover my acer 5332

Answer from simon: Answered on 29/11/2010

To get a recovery disc for your laptop you would have to contact our retail sales team as each disc is unique for every laptop.

Question from natasha: Asked on 27/11/2010 please can you help will this recovery disk put my acer aspire 5542 back to factory settings im looking for a disk that will wined back and clean hard drive and remove partion and reinstall factory settings windows 7 i have vista on at the moment as my windows 7 back up disck that i made when i brought laptop will not work.

Answer from simon: Answered on 02/12/2010

You will need the seial code wich will be on your laptop and to ring our sales team to see if we are able to make the recovery disc.

Question from Neil Faulkner: Asked on 18/11/2010 Are you able to make a recovery disk for my laptop?
Sony Vaio VGN-NW20EF/S? I previously had windows 7.
If so will the recovery disk come with all the drivers and sony software (i.e. movie story)?

Answer from simon: Answered on 19/11/2010

No you would need to get it from Sony. We make them from laptops at the time of the sale.

Question from Barbara: Asked on 17/11/2010 As The Sony Vaio does not come with a system disc, does it have a method for full reinstallation of the OS if needed because a recovery disc is generally not able to do that.

Answer from simon: Answered on 17/11/2010

It recovers a computer from a hidden partition on the hard drive. We only sell the disk at the time of the sale of the laptop. It can be bought later from the manufacturer but they will charge as much as £45.00

Question from Barbara: Asked on 17/11/2010 Is the Sony Vaio Supplied with some kind of system disc?

Answer from simon: Answered on 17/11/2010

No

Question from Vestinious: Asked on 14/11/2010 Will this work on an Acer Aspire One D250 ?

Answer from simon: Answered on 15/11/2010

you will need a serial code for the laptop for us to know if we can make a recovery dvd for it please ring for more information if needed

Question from colin: Asked on 23/08/2010 does it work for a acer aspire8730G

Answer from simon: Answered on 23/08/2010

We can only supply recovery disks at the time of the sales as we make them from your laptop.

You will be able to get the recovery disk from the manufacturer so you need to contact them.

Acer can be contacted directly on 0871 760 1000 or via email at euro_mail@acer-euro.com

Question from IP: Asked on 28/07/2010 Dues it mean that you need to open each box and use the laptop to make a recovery disc if one is ordered?
Do Sony Vaio laptops have not their own recovery? Is a recovery disc necessary?

Answer from simon: Answered on 28/07/2010

A recovery disk is needed to recover the computer. We minimise the opening of boxes by having copys of recovery disks of current models we sell on a regular basis.

Question from IP: Asked on 27/07/2010 Will this disc work with Sony Vaio F12S1E and Windows 7?

Answer from simon: Answered on 28/07/2010

We can only supply recovery disks at the time of the sales as we make them from your laptop.

You will be able to get the recovery disk from the manufacturer so you need to contact them.

Question from andrewbonnici: Asked on 20/06/2010 Will this CD work on an Acer aspire 5940g??
It does not have the OS that it came with but a new one, i wish to restore to factory settings. Will this CD work for that? Will it restore my laptop completely with drivers and all?

Answer from simon: Answered on 21/06/2010

We can only supply recovery disks at the time of the sales as we make them from your laptop.

You will be able to get the recovery disk from the manufacturer so you need to contact them.

Acer can be contacted directly on 0871 760 1000 or via email at euro_mail@acer-euro.com

Question from dan: Asked on 25/04/2010 hi i have an acer 6920g. I had made the recovery disc's for my system, but they have been badly scratched. Will this recovery disc work on my laptop

Answer from David J: Answered on 26/04/2010

It would be advisable to make new recovery DVDs if the scratches are very bad as the drive may read the data incorrectly.

Question from ellen: Asked on 05/01/2010 I brought an Acer Aspire One and it didn't come with the recovery discs and will this work on my Acer Aspire One.

Answer from SteveK: Answered on 06/01/2010

no

Question from Amanha: Asked on 24/12/2009 Will it Restore My ACER Travel Mate 5500 and my Sony Vaio Laptop and my HP DV9710ea to factory conditions if my Recovery partition dissapers? ( i have had a situation where my partition was corrupt)

Answer from SteveK: Answered on 27/12/2009

No these are created when you initially buy the Laptop.

Question from bod: Asked on 24/11/2009 would this work for my desktop m3641.... basically the memory on my desktop is corrupted???

Answer from SteveK: Answered on 25/11/2009

No each disk is built with a new machine. Sorry expensive repair ahead.

Question from Barry: Asked on 20/11/2009 will this disc work with aspire 7720

Answer from SteveK: Answered on 23/11/2009

It will but must be bought at the same time as you buy a new laptop. See the bold text on our website.

Question from Seb: Asked on 27/10/2009 I have a Acer Aspire 7720G which was sold with Vista. I don't have any CD for Vista and assume that it is pre-installed on the Laptop. Will this recovery CD enable the laptop to reinstall Windows Vista properly ?

Answer from SteveK: Answered on 28/10/2009

You'll need to speak with customers services, as they will need purchase details etc.

Question from Rob: Asked on 20/10/2009 Would this disk work for a Aspire 1640Z Series laptop with Windows XP home edition?

Answer from SteveK: Answered on 20/10/2009

It only works with machines you buy from us directly.

Question from Andy: Asked on 26/09/2009 Looking to buy a Samsung Q320 from you, but am going to be updating to Windows 7 using the free offer as soon as it's available. Will the Restore and Recovery Disc be able to cope with this, or am I better off not getting it, and doing it myself with the new OS installed?

Answer from SteveF: Answered on 28/09/2009

I'd recommend getting the disc now as windows 7 will be sent out in a disc format. This will give you the benifit of having both Operating systems available should you need them.

Question from jimmy: Asked on 05/09/2009 Does the AcerAspire 5738z 4GB come with recovery manager built into it for me to make a copy or do i need to buy seperately ?

Answer from SteveF: Answered on 07/09/2009

You can make a copy yourself when you receive the laptop.

Question from Brastrap28: Asked on 28/08/2009 I have a Acer Aspire 5535 will this disc reboot the hole system including the operating system?

Answer from SteveF: Answered on 02/09/2009

If you call us with the model number, we can check if we have the recovery disc for your model as they are specific to each laptop. The recovery will wipe everything on there and return it to how it was when you first bought the laptop.

Question from Bren: Asked on 24/08/2009 Does this recovery disk works with a lenovo thinkpad laptop with a windows xp OS. I need to restore a computer to its original factory settings. Do most Lenovo laptops come with this disk?

Answer from SteveF: Answered on 24/08/2009

Please call our sales team with the model number of your Lenovo. Each disc is individual and made from the model. If we've sold your model there's a good chance we'll have a copy of the recovery disc you need.

Question from aman: Asked on 17/08/2009 I have acer aspire 5920g.. my both partitions got deleted. So recovery part got deleted as well. Will this CD reinstall my laptop to default settings? will this create a recovery partitions as well? please help me. or can you please tell me if you have a recovery disc for my model? please i really need it. im in newzealand would you courier it to me?

Answer from SteveF: Answered on 17/08/2009

please call our sales team to check on the availability on that model.

Question from dinodog: Asked on 01/08/2009 i have acer aspire 7720g but didn't get the disk when i purchased the laptop. will this restore everything back for my laptop and can i just purchase it

Answer from SteveF: Answered on 06/08/2009

Please give our sales team a call and they'll check to see if we can provide a recovery disc for you. Acer don't supply a recovery disc any more due to piracy issues.

Question from jonathan: Asked on 30/07/2009 Will the disc bring back my operating system and drivers for my acer travelmat 7520 laptop. If so what operating system will it restore.

Answer from SteveF: Answered on 06/08/2009

The discs are model specific. Please call our sales team to check if we have the 7520 disc.

Question from taff john: Asked on 10/07/2009 ive got a Aspire 6935g, i was wonder if this recovery cd would work.

Answer from SteveF: Answered on 13/07/2009

If you call us and provide the model number we can make a recovery disc from that model if we still have it in stock.

Question from beryl: Asked on 18/06/2009 hi i have an acer aspire 3680 if i buy a recovery disc will it get back my lost photos

Answer from dave: Answered on 19/06/2009

No

Question from Martin: Asked on 18/05/2009 I have a 5 month old Aspire 4315. I created a recovery dvd as soon as I bought it. Then I needed to wipe the laptop and tried both the eRecovery system, didn't work. Then the recovery dvd I had made, also didn't work. I need a proper Acer recovery dvd to reset my laptop, can you supply this even if I have to pay (which I shouldn't since its under warranty and neither method worked!). One other thing, I bought it in Cape Town and Acer South Africa aren't helping too much. I can obviously give you serial number and Vista key code. Help!

Answer from SteveF: Answered on 19/05/2009

Hi sorry, we're a retailer not acer and unfortunately we can't ship to south africa.

Question from Nige: Asked on 17/05/2009 If I purchase an "as new" acer notebook i.e only the box has been opened - do I still need to purchase a recovery disk, as presume no data yet entered anyway

Answer from David J: Answered on 18/05/2009

The recovery dvd is an option for if you ever need to restore the laptop back to factory settings in the future

Question from Keith B: Asked on 19/04/2009 I have an Acer inspire one d150-1bw with the n280 processor. Unfortunately the malware - trojans have sneaked in and the recovery software is finding a fault in the HD partitioning. Will the recovery disk help me?
many thanks

Keith

Answer from SteveF: Answered on 20/04/2009

The recovery disc will wipe the netbook clean and start again so getting rid of the malware.

Question from Brian: Asked on 24/03/2009 If I purchase a Samsung NC10 netbook from yourselves (no optical read/writer on board) along with a USB DVD read/writer, can a recovery disk be used to restore factory settings? If so can you supply same?

Thanks

Answer from dave: Answered on 24/03/2009

Yes

Question from ALI: Asked on 03/03/2009 hope you can help iam looking for a recovery disc for a acer aspire L320 PLEASE HELP

Answer from SteveF: Answered on 04/03/2009

Please give our sales team to see if we have that one in stock.

Question from Scott: Asked on 28/01/2009 Why is this only available with a purchase of a laptop ? why can we not buy this disc on it own. I have a acer aspire T671 which needs this disc but you dont sell it unless you buy a laptop ..

Answer from SteveF: Answered on 29/01/2009

We need to take the disc off the laptop, no laptop no disc.

Question from adam: Asked on 16/01/2009 If I buy a laptop will it come with the disc?

Answer from David J: Answered on 16/01/2009

No, you can purchase the recovery discs seperatley. Manufacturers do not supply them anymore

Question from Tom: Asked on 16/01/2009 I am about to buy 2 identical laptops (Toshiba Satellite Pro L300D-138 PSLC9E-00E003EN) at the same time. Do I have to buy 2 copies of the recovery disc too, or can I use the same one to restore both to factory settings if needed?

Answer from David J: Answered on 16/01/2009

You could use the same disc for both laptops although I would recommend having 2 copies of the disc so you have a backup

Question from I hate Trojans: Asked on 11/01/2009 i have a acer inspire 9300 that has been infected with a trojan causing all sorts of problems. can i purchase the recovery disc on its own to wipe clean the hardrive and restore windows vista back to its original settings

Answer from SteveF: Answered on 12/01/2009

if we have the model in stock then yes as we need the laptop to take the disc from. If not Acer should be able to find one for you.

Question from JMA: Asked on 08/01/2009 Just bought a ASPIRE 5920 from auction room model no. ZD1 I had not inspected properly because the underside cover is missing but other than that looks very much like new. When I switch on all that comes up on screen is it says "operating system not found" everything appears to have been wiped of. can this be got back with your revovery disc. Thankyou.

Answer from SteveF: Answered on 09/01/2009

If we have the model in stock then yes, the disc needs to be made from the same machine. If we don't have it in stock then check with Acer, they might be able to help.

Question from Kiera: Asked on 18/12/2008 Does the disk come specific to the laptop/(brand) or can it be used on several laptops?

Answer from Matt: Answered on 19/12/2008

The disk is custom made for which ever specific laptop you buy it with.

Question from JH: Asked on 13/12/2008 Will this work with my acer aspire 5920 and does it restore vista with all the acer default software?

Answer from SteveF: Answered on 15/12/2008

It will work as long as we have the recovery disc for your particular model. You'll need to give us a call with the part code of the laptop and we'll check that for you.

Question from TC: Asked on 11/12/2008 I have just purchased 3 off Acer Aspire 2920 with the Acer recovery discs LX.ANKOX.193. Will any of the discs match any of the laptops or are they specific ? There seems to be no particular ID on the discs and they were bundled separately from the laptops. The laptops are identical apart from serial numbers

Answer from David J: Answered on 11/12/2008

The recovery dvds are relevant to the model number so any disc can be used with any of the laptops you purchased

Question from Pete Jackson: Asked on 04/12/2008 i bought a acer aspire 5720-302G08Mi laptop in May 08 from yourselves, However, it has now picked up a virus or some corruption, crashes everytime a Word or Excel document tries to open, also crashes when an attachment is opened in email, it did not come with a recovery disc can i purchase the one shown on website? Or do i need a special one?

Answer from SteveF: Answered on 05/12/2008

Please give our sales team a call to check if they can get a suitable recovery dvd out to you.

Question from WillA: Asked on 04/12/2008 Don't manufactuers supply these with the laptops anymore? Or at least give instructions on how to create one yourself?

Answer from SteveF: Answered on 05/12/2008

Some do, some don't. Its all a bit random. We'd usually recommend buying one with the laptop just in case. It can save a lot of money and time later on.

Question from Teetoz: Asked on 01/12/2008 Hi, I'm intending to buy the Toshiba Satellite Pro A300-1EA laptop. Can I create my own recovery/restore DVD from the laptop immediately after i get it? OR do I have to purchase it with it?
Also if I can create my own and failed to do so, can I purchase it from you within a week after buying the laptop?
Many thanks

Answer from SteveF: Answered on 01/12/2008

You can burn a disc yourself and as long as we have the laptop in stock, we should be able to burn one for you after the fact if needed.

Question from nic123: Asked on 01/11/2008 does this disc recover acer extensa 5220

Answer from SteveF: Answered on 05/11/2008

if you order it with the laptop then yes. If not please give our sales team a call and they can make sure its taken from the correct model.

Question from sony0193: Asked on 01/11/2008 Will this restore/recovery cd work with this laptop : Acer Aspire 5101 AWLMI?

will it install back everything?

Answer from SteveF: Answered on 05/11/2008

The disc is taken off the laptops hard drive and is individual to that model.

Question from drew: Asked on 31/10/2008 Hi, Does the Acer Aspire 2920 have a program on the laptop that will allow me to create recovery DVDs? Or do you disable the program so that you have to spend money on this DVD to have a recovery disc?
Thanks

Answer from Matt: Answered on 04/11/2008

You can create your own recovery disc instead.

Question from Ram: Asked on 08/09/2008 My Sony Laptop VGN-CR23G/L has Some Problem ( It worked fine from past 1 year ) ....

I my self turned off the laptop yesterday night and when I turned it back on and it tried to start up and got the green Microsoft vista progress bar for a few seconds,

then a blue screen flashed up ... and the Laptop suddenly restarted.

If i try to boot into safe mode it freezes while it lists the drivers its loading.

I put in the recovery disk (Which was Given By SONY) , choose the language and click on Repair Windows.
The next dialog box is called System Recovery Options.

I have selected the C drive and then click next.. After few seconds a pop up came stating system will try to restore previous settings .... on clicking RESTORE ....

I can see a window which shows amp;quot; Attempting to Fix Errors ..... and the status bar is going on and going on from past 6 hours ......

Can you tell me whether this Product will solve my above problem ??????

Answer from Easycom: Answered on 09/09/2008

If you have already had a recovery disc from sony and it didn't work, I don't think another will help. It sounds like it needs looking at so I'd get hold of sony again.

Question from adam: Asked on 06/09/2008 I have just purchased a Sony Vaio AR71S from you and have just spotted this product which i think will be useful to me, is it still possible to purchase without the hassle of a phone call?

Answer from Easycom: Answered on 08/09/2008

If the recovery disc is not bought with a laptop then we'll need to know which model its for, so a call to the sales team is needed to establish this.

Question from jacek: Asked on 04/09/2008 Is it possible to buy just the disc itself for aspire 7520?

Answer from Easycom: Answered on 05/09/2008

You can but recover discs from us if you ring the sales team on 0870 167 0818

Question from Smarty: Asked on 03/09/2008 Hi, if i purchase the acer aspire 5920g with this disc and wipe vista off and install my own copy of XP will this disc have the correct drivers for it? Basicaly, i hate vista!

Answer from Easycom: Answered on 03/09/2008

These discs are intended to restore the laptop software to an as-new condition. In this case, that is restoring back to the Vista OS. XP driver support for the 5920G is available from Acer at acer.co.uk

Question from Kia: Asked on 15/08/2008 This DVD will be work with Sony Vaio VGN-AX580G or no?

Answer from Easycom: Answered on 18/08/2008

Unfortunately we do not stock the VGN-AX580G anymore so will be unable to make a recovery disc for it as we need the laptop to do so.

Question from johnxxx7: Asked on 30/07/2008 Does this disk work for sony vaio NR32 m/s??? I have just bought the laptop.

Answer from Easycom: Answered on 31/07/2008

It must be bought with the laptop at the same time unfortunately. It is made up for each laptop individually so you only get the recovery settings for the laptop you bought it with.

Question from Wolf: Asked on 11/06/2008 Wiped my acer hard drive completly using PowerSuite2008Pro will this restore factory settings along with partition setup

Answer from Easycom: Answered on 13/06/2008

Yes, but we are only allowed to supply them with a laptop at the time of purchase.

Question from steven rayner: Asked on 08/05/2008 can the disc be used more than once? does it work just with windows vista or will it work on windows xp also

Answer from Easycom: Answered on 09/05/2008

This is intended to be purchased alongside a laptop, as they are all different and are created for the specific laptop they are purchased with.

Question from maria paton: Asked on 13/04/2008 I'm about to purchase a Sony VA10 AR51M - Do you recommend I purchase the Restore & Recovery disc at the same time? If so, when do I use it?

Answer from Easycom: Answered on 16/04/2008

You dont need this product, but it will save you having to create the disc yourself if you wish to do so, the restore data is usually on a separate hard drive partition.

Question from M: Asked on 28/03/2008 Will this restore cd work on an ACER 5920G?

Answer from Easycom: Answered on 28/03/2008

Yes it works but it must be purchased with a laptop.

Question from Frank: Asked on 01/03/2008 I have put a new hard drive in my acer travelmate 2300 which is damaged I cant find the Restore & Recovery Disc.
will your disc put windows xp back along with the os?

Answer from Easycom: Answered on 25/03/2008

Sorry this recovery disc must be purchased with a laptop.

Question from RaduDuduman: Asked on 25/02/2008 Hello..i have an acer Aspire 5101 Awlmi and i don't have my back up file where can i take that back up files for windows and drivers all the stuff.. PLease tell me

Answer from Easycom: Answered on 04/06/2008

Visit Acer Global website (www.acer.com) and go to download section.

Question from Da-Source: Asked on 16/02/2008 will this cd reboot acer 3680 series laptop? with all factory settings and prgrammes it came with?

Answer from Easycom: Answered on 14/04/2008

This Recovery Disk must be purchased with a latop.

Question from laurene: Asked on 12/02/2008 Hi. I have a 3month old acer 5051. It is constantly switching off. Have been advised by place of purchase that it needs to be restored. Can you advise me on whether this recovery disc is what i'm looking for? Thanks

Answer from Easycom: Answered on 30/05/2008

If your laptop is in warranty you should contact acer. Sorry this recovery disc must be purchased with a Laptop.

Question from H: Asked on 14/01/2008 i have a Acer Apire T130 tower and formated hard drive, will your Restore and Recovery Disc reinstall home edition OP system

Answer from Easycom: Answered on 04/06/2008

Sorry this recovery disc must be purchased with a Laptop.

Question from morgan: Asked on 22/12/2007 will this reboot my acer laptop travellmate 2420

Answer from Easycom: Answered on 24/12/2007

This needs to be purchased at the same time as the laptop as the disc is a ghosted version the factory settings.

Question from P;: Asked on 17/12/2007 Is the Restore & Recovery Disc you sell at Â£12.97 in your recommended accessories section compatable with the Aspire 7720G 1A2G24Mi laptop LX.ALNOX.249 Â£599.97