Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.
Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.
Access to electronic support information and services
Simplify your support experienceStay up and running with HPE Foundation Care - one place to resolve problems for hardware, firmware, and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors.
Reduce complexitySimplify support with 24x7 system monitoring, fast diagnostics, automatic case creation, and parts dispatch.
Faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish
Recommendations for firmware version and software patching on supported products to help prevent problems
Identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with HP best practices
Access to a remote HP Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support Technology
Make one call to access global support specialists
Resolve issues quickly with alerts and access to actionable information
Use the unique combination of automated support and HPE expertise
Simplify your support experienceStay up and running with HPE Foundation Care - one place to resolve problems for hardware, firmware, and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors.
Reduce complexitySimplify support with 24x7 system monitoring, fast diagnostics, automatic case creation, and parts dispatch.
Make one call to access global support specialists
Resolve issues quickly with alerts and access to actionable information
Use the unique combination of automated support and HPE expertise
Simplify your support experienceStay up and running with HPE Foundation Care - one place to resolve problems for hardware, firmware, and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors.
Reduce complexitySimplify support with 24x7 system monitoring, fast diagnostics, automatic case creation, and parts dispatch.
HPE LTO-8 Ultrium can write or read data at a blistering 2.7 TB/hour, storing, encrypting and protecting up to 30 TB on a single cartridge, making it ideal for large-scale, 24 x 7, mission-critical IT environments (assumes 2.5:1 compression).
Tape is more reliable than Enterprise SATA disk. With a BER of 1x10 to the power of 19 for LTO-8 versus 1x10 to the power of 15 for Enterprise SATA HDD’s. That’s a difference in reliability of four orders of magnitude – e.g. tape is 10,000 times more reliable than Enterprise SATA HDD.
Faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish
Recommendations for firmware version and software patching on supported products to help prevent problems
Identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with HP best practices
Access to a remote HP Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support technology
Ex. VAT
Inc. VAT 
Ex. VAT
£ 
