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Terms and conditions

No Fix No Fee

If we are unable to fix the fault we will refund you the full £30 diagnosis fee. If you have used the collection and delivery service the £20 will still apply. If we are able to fix the fault, but you choose not to go ahead, the £30 diagnosis fee will still apply.

Prices & Other Conditions
Prices and other conditions listed on the website are for information purposes only and are subject to change without notice.

Touch screens are not included in the fixed price

Dell laptops and desktop PCs are not included in the fixed price

We are unable to repair Apple laptops and desktop PCs

Any repairs under warranty will not be charged for labour and parts. We are not liable for any accidental breakage, and will charge you delivery for any repairs under warranty.

Collection and delivery

Laptops direct will charge you £20 per order for the collection and delivery service. Our courier service cannot be held responsible if the device is not securely packaged and in a box and ready for collection on the required date which has been set by you. In cases where the courier has attempted to collect your device but has been unable to for this reason then this will lead to an additional £9.99 charge for recollection.

Whilst every effort is made to honour the set collection date, Failure to collect a device due to unforeseen events, will be resolved by rearranging another collection date or money back.

In Warranty Repairs
Your device will be returned to you with a full 90 day warranty on parts and labour only, this excludes carriage and administration fees.

In the unlikely event you need to return your device to us for an In Warranty Repair then simply book your device for collection and delivery for £20

Unsuccessful repairs
Whilst we endeavour to ensure that every effort will be made to repair all devices. We cannot guarantee a 100% successful repair rate due to circumstances beyond our control including age of device, severity of failure or physical damage. Therefore we accept no responsibility for any unsuccessful repairs.

5 Day Service
We aim to provide a 5 day repair service providing the repair is as selected on our website and we have the parts in stock required to complete your repair. In some cases we may also need to bench test devices for a number of hours to ensure the repair has been successful this can also cause delays. While every effort is made to adhere to our 4 day repair service it is not possible to guarantee this service.

Warranty Seals
Please be aware that in order for us to repair your item we will need to open the device to access component parts. This will destroy the warranty seal. In most cases our customers are using our services because their devices are out of manufacturer warranty. But in some cases customers choose our express repair service in preference to using the valid manufacturer's warranty service. In all cases we will need to break the manufacturer's warranty seal which will invalidate any manufacturers warranty.

Warranty & Guarantee

All our repairs come with a 90 day warranty on parts and labour only, this excludes carriage and administration.

If you do need to return you will need to send back to us or we can organise a collection and redelivery for £20.


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