Servers Direct
Laptops Direct
Appliances Direct
Aircon
My AccountMy Account Track my orderTrack Order Business AccountsBusiness Accounts
Inc. VAT vat switch show inc Ex. VAT Inc. VAT vat switch show ex Ex. VAT
£ currency switch £ currency switch
  • Coronavirus info
  • Servers Direct Service Credits - The Customers challenge

    • Customers need to provide support to their end users with IT Issues
    • Many organisations are facing budget challenges, private and public sector
    • Some organisations have found that they have lost support staff.
    • Employees are being redeployed
    • Establishments may have been part of a wider authority but now have to pay for their own use.

    Typical issues a customer may face that the vouchers will cover: 

    Desktop Application Set-Up & Configuration                                                                                  
    Patch and Upgrade Support                                                                                    
    Microsoft Office Support (Word, Excel, PowerPoint, Access)                                                     
    Windows 2008 server including R2 
    Workgroup File & Print Sharing Security
    Virus Issues
    Spyware Issues
    Firewall Set-up and Configuration
    Security Software Set-up and Configuration
    Staying Safe Online - Help and Advice
    Backup
    Server Application Set-Up & Configuration
    Microsoft Exchange Server
    Microsoft IIS
    Windows Sharepoint Services   
    Microsoft Office FrontPage 2003
    Routing & Remote Access Services
    Application Fault Diagnosis & Remote Repair
    Domain/AD User Account and Permissions
    Domain/AD File & Print Sharing
    Hyper V and VMware

    Advantages of the scheme

    • Very low cost support
    • Covers all your IT needs
    • Totally flexible – can use vouchers to meet any issue you have.
    • Allows you to budget in advance.
    • With 12 months to spend the credits, you don’t need to worry about expiry

    Levels of Support - Helpdesk 

    1st Line Support: 

    Capable of logging calls of the initial incident accurately capturing all information and data supplied by the customer,
    Fixing simple problems or general “how to” questions within office applications

    2nd Line Support: 

    Capable of logging calls as above.
    Fixing advanced features within office applications and desktop operating systems
    Basic server functions, such as password resets, creating new users and printer issues.
    Research and investigation will be required at this level which can take time. Access to the site remotely may be required at this level.

    3rd Line Support:

    Advanced problems within desktop operating systems and all features within server operating systems.
    Research and investigation will be required at this level which can take time. Access to the site remotely will be required at this level.

     

    back to the topBack to top