This cost-effective service helps you minimize system downtime due to hardware failure. It features a commitment to resolve hardware problems within 6 hours from the time your service call is received. When you experience system problems, your call is immediately connected to an HP-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to begin hardware repair and restoration activities.Choose 6-Hour Call-to-Repair support when you need to: be confident of system restoration within the shortest possible timeframe, boost productivity via increased hardware system uptime, obtain easy-to-buy, easy-to-use extended warranty services, and enhance IT resource planning and IT staff efficiency.

• Product Description - Electronic HP Care Pack 6-Hour Call-To-Repair Hardware Support - extended service agreement - 3 years - on-site
• Type - Extended service agreement
• Service Included - Parts and labour
• Location - On-site
• Full Contract Period - 3 years
• Response Time - 6 hours
• Service Availability - 13 hours a day / 5 days a week