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We only use established couriers such as Citylink, Business Post and ParcelForce to deliver your
goods. We have excellent relationships with all our couriers as we ship more than
£75
million of goods each year. All deliveries are fully insured against loss and damage for all UK
and Irish destinations so that if your goods are lost in transit or arrive damaged we will simply
despatch replacement goods at no cost to yourself. Most orders can be tracked online. All
deliveries require a signature at the delivery address but this does not have to be the card holder.
Sometimes your order will be despatched in more than one delivery as we use more than one warehouse
so if you only receive part of your order, there is no need to ring us - instead, please use our
online order tracking to find out when the rest of the shipment is due.
We offer a service which many of our competitors cannot provide – we can deliver to an address that
is different from your billing address. The must be to a work premises and not to a residential address.
We do reserve the right to only deliver to your billing address if we decide the fraud risk is too high.
In these circumstances, we will contact you to confirm we will send your order to your registered card
address but if you still want us to deliver to an alternative address, you can pay by cleared funds
(bank transfer via cash or internet / telephone banking) or you can contact your bank or credit
card company and ask them to register an additional shipping address. Please note this will take 72
hours to register and will therefore delay your order.
Our cutoff for next working day delivery is 6pm for Online Orders, and 7pm for Telephone orders.
Next day delivery is available subject to stock availability, cleared funds and customer address verification.
We do not deliver on Sundays or Bank Holidays and "working day" excludes weekends. All orders for addresses in
England, Wales, Southern Scotland, Northern Ireland and Dublin can be delivered next working day.
However large TVs (40" and over) can take up to 3 days as we use a specialised 2 man courier service.
In this case, the courier will call you to arrange a convenient delivery date so please ensure you have given us
both your mobile and landline phone numbers. All orders to the Channel Islands, Isle of Man, Southern Ireland
(except Dublin), Northern Scotland, EC countries and BFPO addresses take 2-5 working days.
Damaged in Transit
If your goods arrive with the outer packaging damaged, the chances are the goods themselves will
not be damaged but just in case please include "Arrived Damaged" when you sign the courier's
paper work. We reserve the right to charge for failed deliveries as we are charged by the couriers.
If goods are returned to us due to no one being available to sign for them, you will be refunded
less the delivery charge and an admin fee of
£10.
Shipping and handling costs are as follows:
| Destination |
Delivery Type |
Ex.Vat |
| UK Mainland |
| Delivery within 4 working days | £4.95 | | Next Working Day Delivery (Weekday)/ Specified Day Delivery | £14.95 | | Pre 11.00am Delivery - Next Working Day (Weekday) | £24.95 | | Pre 9.30am Delivery - Next Working Day (Weekday) | £34.95 | | Saturday Delivery | £24.95 | | Standard Delivery within 4 working days | £9.95 |
| Republic of Ireland
N. Ireland
| Delivery in 1-2 days | £14.95 | Scottish Highlands
| Delivery in 2-3 days | £24.95 | Isle of Man
Channel Islands
| Delivery in 2-3 days | £39.00 | BFPO
| Delivery in 3-5 days | £39.00 | | | | | | |
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For bulk purchases additional delivery charges may be applied. Either call us to confirm the
price or we will call you if you have placed a web order.
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