On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Siemens service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.

• Product Description - Fujitsu Siemens Service Pack On-Site Service - extended service agreement - 3 years - on-site
• Type - Extended service agreement
• Service Included - Parts and labour
• Location - On-site
• Full Contract Period - 3 years
• Service Availability - 9 hours a day / 5 days a week