Collect-&-Return Service customer places a call to the help desk. If the malfunction cannot be repaired by the help desk technicians over the phone the customer will be issued with a repair number. This will trigger a pickup by one of Fujitsu Siemens' transport providers. The defective unit will be collected from the customers address. After completion of the repair in a Fujitsu Siemens repair-center the product will be returned to the customers premises.

• Product Description - Fujitsu Siemens Service Pack Collect & Return Service - extended service agreement - 3 years - pick-up and return
• Type - Extended service agreement
• Service Included - Parts and labour
• Location - Pick-up and return
• Full Contract Period - 3 years
• Service Availability - 9 hours a day / 5 days a week